9) Question: What if I want a second opinion about my own doctors diagnosis and care plan?
A. If you purchased the Annual Savings Plan, you will be able to call the Best Doctors agency for any medical uncertainty, or second opinion. Get the right information from Best Doctors, so you can make the right medical decision for you and your family.
10) Question: Can I use an iPhone or an Android, to use the Free Doctor App?
A. Yes. You will be able to download an app from Apple or Google
11) Question: How can I log into the Doctor App and call a doctor on my phone?
A. You will have Easy Log In Options:
- Sign in to the FREE Doctor App and create your personal 4-number pin for a fast log in.
- Finger Print Touch
- Speech Recognition
You will also have a personal account with a Messenger Center-where your doctor can send you messages, prescriptions or documents to download
12) Question: Can I get a refill for long-term medication if I am travelling?
A. A medication refill for non-narcotic medications may be provided for a limited supply of 30 days every 6 months. For example, medications needed for cholesterol, hypertension and antibiotics may be given if needed.
13) Question: Can an online doctor report my findings to my own PCP/doctor’s office?
A. Yes, simply enter your PCP address, fax and phone number, so we can call or fax your doctor any documents or notes about your online doctor visit.
14) Question: How long will I have to wait to speak with a doctor?
A. The average wait time is 9 minutes, but if there is a long delay, you will get a call within 1 hour.
15) Question: Can I get a doctor’s excuse note?
A. After your online consultation and if it is medically necessary, a work or school excuse note will be delivered to you online, through your Message Center. You may then print or download the note.
16) Can you become my Primary Care Provider?
A. No. A doctor online is for basic urgent care and not intended to replace a primary care physician or other licensed healthcare provider.